Micros-Fidelio products

Micros RES

MICROS RES is a complete restaurant POS software solution that adapts to the way you run your business, with tools for the back-office, restaurant operations, and guest services. This fully-integrated restaurant point-of-sale system is both powerful and flexible and helps operations within your property flow more cohesively, efficiently, and profitably. The MICROS RES point-of-sale system offers restaurants multiple solutions that are designed specifically for table and quick service operations, as well as fast casual concepts.

This comprehensive restaurant point-of-sale system also allows restaurants to manage complex employee environments, monitor inventory levels, streamline ordering and receiving processes, enhance the profitability of your operation with customizable reporting and analysis tools, compare operational conditions against established standards, create waitlists and reservations, and implement gift card and loyalty programs for guests.

For owners of multiple restaurant locations, this restaurant POS software offers enterprise management. MICROS RES provides end-to-end communications throughout your operation to increase efficiency, speed service, and ultimately provide a better guest experience for your customers. The end result of the MICROS RES restaurant point-of-sale system is to increase customer satisfaction, maximizing their experiences at your restaurant.

Enterprise Office

Enterprise management:

A powerful configuration management tool, MICROS Enterprise Management (EM) enables corporate offices to control store-level information. Giving your chain's command center the ability to execute consistent pricing and respond quickly to changes in local restaurant competition, your market share increases naturally.While individual restaurants enjoy the freedom to focus on operations and customer service, enterprise changes are centralized and implemented without difficulty. Increase menu offerings and promotions for the entire chain or target a single store. Accomplish tasks that took hours in just minutes.

Financial management:

MICROS Financial Management (FM) is a flexible reporting and analysis tool that helps you understand the profi tability of your operation. Easily define and generate custom applications and reports that meet your specific concerns and needs. Using FM, you can access real-time data from all applications in the MICROS Restaurant Enterprise Solution data-base. This includes sales information from the point-of-sale system, labor data from Labor Management, and inventory data from our Product Management application.

Labor management:

Labor Management's (LM) powerful program supports the recurrent, high maintenance requirements of employee data management. Its comprehensive modules help control your restaurant's labor resources to minimize cost and maximize productivity. LM allows you to maintain human resources employee files support payroll preprocessing and create staff schedules.

Product Management:

Product Management (PM) streamlines your restaurant's day-to-day business processes for inventory, ordering, and receiving. PM maintains real-time information on inventory levels, recipe ingredients and costs, and vendor bids. Product Management's flexible reporting allows you to generate actual versus theoretical comparisons so you always have a clear picture of your operation's performance.

Point Of Sale

3700 TSR:

Whether you are an independent restaurant or an international chain, full service, counter service, or a combination, the MICROS 3700 v4.0 Point-of-Sale (POS) System adapts to your way of doing business in ways no other system can. When security, data integrity, easy software deployment, and real-time business intelligence top your list of POS requirements, the MICROS 3700 v4.0 is your solution.As part of MICROS RES 4.0, our complete suite of integrated solutions for every level of your business, MICROS 3700 v4.0 is a comprehensive POS system that is both powerful and flexible. MICROS 3700 v4.0 is helping operations become more efficient and more profitable because it gives you instant access to the information you need to be successful.

3700 QSR:

Whether you are a small independent operator, a large international chain or anywhere in between the RES 4.0 system adapts to the needs of your business. Developed to integrate with every level of your business, RES 4.0 was designed to make your business more efficient and profitable. Faster, easier, smarter, and more secure than any other system on the market, RES 4.0 is both powerful and flexible. In every aspect of your business, RES 4.0 provides you with the information you need to be successful.

Guest Experience

Guest Connection:

Guest Connection manages reservations and seating and captures guest history. Designed for the multi-property location, Guest Connection allows a central reservation office to take reservations for all of the restaurants at a site.


The MICROS iCare Solution pro-vides a suite of CRM modules that deliver a 360o view of your custom-ers activities. All the activities are tracked and controlled from a central database allowing you to recognize your core customers (most frequent and/or highest spending) and to determine methods to attract and measure the development of new trial, or less frequent customers, into the core customer base desire

RES Kiosk:

The MICROS RES Kiosk solution provides a simple, easy-to-use, fully integrated customer information or self ordering device. Running on robust MICROS hardware or any other appropriate hardware device, our scalable kiosk solution can be mixed and matched with traditional POS terminals or hand-held devices in any installation to increase your revenue, reduce labor costs, and provide a reasonable ROI.

Restauran Operations

Alert Manager:

MICROS Alert Manager allows operations to manage by exception. The system monitors conditions and compares them to established standards. Exceptions are immediately identifi ed and a notice or alert is sent to the pager, PDA, cell phone, or email of those who need to know. The MICROS Alert Manager provides exciting new integration with the RES products and the on premise paging and communications solutions made available by JTECH, a MICROS subsidiary.


The MICROS Guest Services Solution (GSS) is designed to be a single source, all-in-one guest marketing system. Implement a Frequent Diner program and track guest preferences to build a loyal following that comes back more often. Sell gift certificates or gift cards and easily tack redemption. The MICROS GSS program helps you build loyal and repeat customers seamlessly with the MICROS 3700 Point-of-Sale system


The integrated MICROS Kitchen Display System (KDS) is like having a second expeditor in your kitchen. It provides highly visible, real–time information to manage and control kitchen efficiency, which drives customer satisfaction. Mounted conveniently in your kitchen or food prep area, this intuitive, graphical software application displays food orders for preparation and monitors the timing of orders for your "Speed of Service." KDS also provides feedback about the status of each table and captures service times for management reporting.


RES Table Management is simple, easy-to-use software that seamlessly integrates customer preferences, seating capacity, and available staff, while effortlessly managing the customer's dining experience. When combined with GSS or iCare, a total restaurant solution is now at your fingertips. Capturing time-sensitive guest demands, RES Table Management puts you in complete control from the moment the guest is greeted until the next diner is seated.